Privacy policy
Alcove Home Care respects your privacy. This policy explains what information we collect through this website and during care inquiries, why we collect it, and how we handle it. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
What we collect
- Information you send us. When you use the quote request form or email us, we receive the details you choose to provide — typically your name, email address, phone number, city or town, the type of care you are asking about, and your message.
- Basic technical information. Our hosting provider records standard server logs (such as IP address and time of request) for security and reliability purposes.
We do not use advertising cookies or third-party tracking on this website.
How we use it
- To reply to your inquiry and arrange a consultation.
- To prepare a care plan and pricing if you decide to proceed.
- To meet our legal, insurance, and record-keeping obligations.
We do not sell, rent, or trade your personal information. We share it only with people who need it to provide or arrange your care, or where the law requires it.
Health information
Please do not send health card numbers, full medical records, or detailed clinical information through the website form. We collect health-related information only when it is needed to plan safe care, and we discuss that process with you at the consultation.
How long we keep it
Inquiry emails are kept for up to 24 months so we can pick up a conversation where it left off, then deleted unless you are a client (in which case care records are retained as required by law and our insurance).
Your choices
You can ask us what personal information we hold about you, ask for a correction, or ask us to delete an inquiry. Email hello@alcovehomecare.ca and we will respond within 30 days.
Security
Access to inquiry information is limited to staff who need it. Our website is served over HTTPS. If we ever become aware of a privacy breach that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required.
Contact
Questions about this policy or your information: hello@alcovehomecare.ca.